Tone in email gets more people in trouble than even the legal boo-boos folks get themselves into. You have all heard it before—but it bears repeating. Without the opportunity to read body language the simplest (in the mind of the writer!), sarcastic or humorous remark can have huge repercussions.
When in doubt—leave it out is a good motto. Ask yourself: Would I actually “say” to someone in person what I have so freely remarked about in email? Common sense, folks, goes a long way to preserving your reputation and that of your organization.
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